Alt Text Studio · Documentation
Page not loading or app is sluggish
When something breaks in the browser: cache, dev tools, errors.
Hard refresh
Most app issues clear with a hard refresh: Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac). This forces the browser to bypass its cache and re-download all assets.
Try an incognito window
If hard refresh didn't help, open an incognito / private window. Sign in there. If it works, the issue is with browser extensions or cached state in your normal profile. Clear site data on alttextstudio.com from your browser settings.
Check the console
Open DevTools (F12) → Console tab. Look for red errors. The most common: API request failures (suggesting a network issue), missing auth token (need to sign in again), or browser extension conflicts.
Disable browser extensions
Some privacy/blocker extensions interfere with auth or analytics. Try disabling all extensions, refresh, see if it works. If yes, re-enable them one by one to find the culprit.
Status check
If the whole app is unresponsive (every request hangs), contact support. It's rare but our backend can have outages.
Related guides
- My question isn't listed here— Where to go when the documentation doesn't cover your question.