Alt Text Studio · Documentation
Credits seem missing or off
Why your credit balance might not match what you expect.
Credits are deducted when generations succeed, never when they fail. If your balance looks off, here are the things to check before contacting support.
Failed generations don't consume credits
Network errors, blocked image fetches, AI service 5xx: none of these charge credits. Your balance only decreases on successful generation.
Translations multiply the cost
If you set 3 languages and Detailed text length, each image costs 2 × 3 = 6 credits. Easy to underestimate when you have a big batch. The Generate button shows the credit cost for the current settings before you spend.
Regeneration costs full credits each time
Every time you click Regenerate on an image, it's a fresh generation at the full credit cost. There's no discount for redoing.
Refresh credit balance
The balance banner sometimes shows a stale number after Stripe events. Refresh the page (Ctrl+R) to fetch the live balance from the server.
If the math still doesn't add up
Browse recent rows in My Library. Toggle on the optional Text Length column via the column visibility menu so you can see what was actually charged. If the totals still don't match, contact support and we'll take a look.
Related guides
- About credits and pricing— How a credit is spent, monthly vs yearly billing, pay-as-you-go.
- How to upgrade your subscription— Switch to a higher tier through the Pricing page or My Account.