Alt Text Studio · Documentation
Can't sign in
Common sign-in issues and the fastest paths to resolve them.
Quick checks before contacting support.
1
Did you sign up with Google?
If yes, you don't have a password. You need to click Continue with Google. Trying to use a password fails because there isn't one. If you're not sure, try Google first.
2
Reset your password
Use the Forgot password? link on the sign-in page. We send a reset link to your account email. Check your spam folder if it doesn't show up. Links expire in 1 hour.
Related guides
- How to change your password— Update your password in My Account. If you signed up with Google, you change your password in Google instead.
- How to update name, company, and website info— Profile fields live on the My Account page.