Alt Text Studio · Documentation
Large export email never arrived
When the "we'll email you when ready" message fires but no email shows up.
Give it a moment
Email exports queue server-side and arrive within a couple of minutes for typical sizes. Very large exports (several thousand rows) take longer, so wait a bit before assuming something failed.
Check spam folder
The email comes from no-reply@alttextstudio.com. Some spam filters quarantine no-reply addresses by default. Mark it as Not spam so future exports land in your inbox.
Check the recipient email you typed
The email export panel pre-fills your account email but you can change it. If you typed a different address, that's where it went. Re-run the export with the correct recipient.
Re-trigger the export
Go back to My Library, reselect the rows, and click Email File again. We don't deduplicate, so a new export creates a new email with a fresh attachment. (Rate limit: 5 export emails per 10 minutes.)
Still missing after all that
Contact support with: your account email, the time you started the export, and how many rows you selected.
Related guides
- How to export your library to CSV— Bulk-export selected images and chosen columns to a CSV.
- How to export your library to HTML— Bulk-export to an HTML document with proper <img> tags.
- How to export your library to plain text— Bulk-export the alt text content as a .txt file.